Claims adjusters are the most consistently negative group discussing AI on Glassdoor: 98 percent of their AI-related reviews criticized the technology, according to the job platform’s research. Workers commonly describe managers forcing error-prone systems into customer-facing processes and leaving humans to repair the results.
One former adjuster told WIRED that an AI system used for initial loss reports misclassified claims and produced inaccurate summaries. Staff had to reroute cases and answer to customers or attorneys when those errors were repeated. Adjusters said automation can still help with routine administrative work, but they do not trust it to make consequential judgments without review.
The anxiety is tied to a shrinking profession. The US Bureau of Labor Statistics previously projected 18,900 fewer adjuster jobs, a 5 percent decline, over a decade. Employment then fell 21 percent between May 2025 and May 2026, while Glassdoor says entry-level postings have dropped 50 percent since 2025.
Insurers continue to automate intake, document summaries, damage estimates and some payouts. Lemonade says its chatbot handled 96 percent of initial reports by the end of last year and automation processed about 55 percent of claims. Those gains can speed simple cases, but incorrect medical or damage summaries can change payouts, making human accountability essential when a customer’s recovery is at stake.