Intuit has added an Amazon Bedrock-based agent to its internal disaster-recovery platform, allowing on-call engineers to request a production failover in plain language. Teams have used EWOK Agent for eight months across services supporting products including TurboTax, QuickBooks, Mailchimp and Credit Karma.
The underlying Ecosystem Wide Orchestrator Kit already automates recovery across compute, databases, networks, caches and asynchronous workloads. Service owners describe recovery intent in YAML, and Intuit says supported failovers that once took hours can complete in about 20 minutes. The remaining challenge was choosing the correct workflow, checking readiness and handling policy exceptions such as emergency changes during a deployment freeze.
EWOK Agent fills that reasoning gap but does not directly improvise infrastructure commands. The model decides what should happen; typed skills and the existing deterministic executor control how it happens. Requests pass through validation, authorization and policy checks, and operations remain auditable. Engineers access the agent as a plugin in Intuit’s engineering portal or development environment.
The published material describes an architectural pattern, not a complete product others can deploy, because EWOK is internal and the code examples are illustrative. Still, the separation is broadly useful for high-risk automation: use a model to interpret intent and plan bounded steps, while a conventional system enforces permissions and executes production changes predictably.