ElevenLabs has released Campaign Manager for outbound voice and messaging agents, adding the scheduling, follow-up and oversight needed to pursue an outcome across multiple contacts. A campaign can aim for a qualified lead, confirmed appointment or renewal rather than treating every call as an isolated interaction.
The system carries context between attempts. It can retry after no answer, honor a requested callback time, contact another authorized person on an account or stop when the outcome is reached. It also stops when a person asks not to be contacted.
Operators can set calling windows, limits for attempts and callbacks, do-not-call lists and required opening disclosures. A funnel shows which contacts are complete, still in progress or need a person’s attention, while a decision timeline records what the agent did. Results can be exported as CSV. ElevenLabs says guardrails, automated-agent detection and sensitive-data redaction also apply.
Campaign Manager works with existing ElevenAgents agents and phone numbers. Contacts can enter through a CSV file or API. It is available now for phone calls, WhatsApp voice and WhatsApp messaging, with email and SMS planned. The company cites beta deployments in insurance, banking and ecommerce, but the performance examples are customer reports rather than independent evaluations.