An AI website chatbot is a chat widget on a website that uses an AI model to answer questions. It can help visitors understand products, services, pricing, support steps, or booking options.
In practice
The best business chatbots are grounded in approved company information such as website pages, FAQs, policies, product docs, and service descriptions.
What to watch
A website chatbot should have a clear scope. It should not invent prices, promises, legal advice, medical advice, or unavailable services.