When a visitor asks a question, the chatbot searches approved business information for relevant sections. Those sections are added to the model prompt so the answer can be based on company material.
In practice
The information might come from website pages, PDFs, FAQs, product feeds, CRM records, or manually written knowledge entries. Many systems also include source links or internal references.
What to watch
The chatbot should say when it does not know. Guessing from incomplete business information can create bad promises and unhappy customers.